If something you ordered is defective, you can make a complaint. Every product bought from KamaShop is covered by a warranty of 24 months from delivery.
How to complain
1. Email us at info@kamashop.io with your order number, proof of purchase and a clear description of the defect. The more precise the description, the faster we can assess it. 2. You may also send the complaint by post to: eMarkest, s.r.o., Domažlická 1232/3, 130 00 Praha 3 – Žižkov, Czech Republic. Include proof of purchase and the description of the defect.
What happens next
- We confirm receipt and assess the goods. We do not promise a fixed response time, but by law the complaint is processed within 30 days.
- If we cannot process the complaint within 30 days, you are entitled to a reasonable discount.
- If the complaint is justified, you can choose between replacement, a reasonable discount, or withdrawal from the contract with a full refund. A justified complaint is free of charge.
- If the complaint is rejected, you will receive a written explanation of the reasons.
Dispute resolution
If you are not satisfied with how we handled the complaint, you can contact a consumer-protection authority or an alternative dispute resolution (ADR) entity. [PENDING owner/legal sign-off — competent ADR authority for the Seller to be named here]
Your rights are governed by applicable consumer-protection law. Full details are in our Terms & Conditions.