Contact

Contact us in writing

Email us at info@kamashop.io, or use the contact form on this page.

We help with orders, delivery, payment, complaints and returns. Include your order number and a short description so we can help faster. We do not promise a fixed response time.

What happens after you write: support reads your message with the order number, checks the order, and replies with the next steps. Complex cases need more checks than simple questions, so add every relevant detail up front.

Most messages fall into five topics: order status, delivery options, payment questions, returns and complaints. Because each topic has its own page, check the FAQ first — the answer may already wait there.

Delivery questions usually need your postcode and country — include both so support can check the Packeta options. Order questions need the order number from your confirmation email. One message per topic keeps things clear: order status, delivery, payment, returns or complaints. Attach the invoice or confirmation reference where you have it. For health questions, contact a doctor or pharmacist instead — support cannot advise on those.

For defective goods, describe the defect precisely and keep the original packaging until the case closes — the complaints process explains each step. For unwanted goods within 14 days, see the returns page.

Before you write, the FAQ answers common questions about delivery and payment, returns and complaints. Because support works from your message alone, add photos of damaged packaging where relevant.

What we cannot do for you

We do not provide medical advice. Questions about effects, dosing, contraindications, interactions or your health belong with a doctor or pharmacist.