Ordering, delivery and support
Straight questions, straight answers. This FAQ covers how ordering, delivery, payment, returns and complaints work on KamaShop.
This FAQ does not provide medical advice. Questions about effects, dosing, contraindications, interactions or your health belong with a doctor or pharmacist.
Who operates KamaShop?
KamaShop is operated by eMarkest, s.r.o., Domažlická 1232/3, 130 00 Praha 3 – Žižkov, Czech Republic, company registration number (IČO) 24272973.
How do I contact support?
Email us at info@kamashop.io or use the contact page. Include your order number and a short description of what you need. We do not promise a fixed response time.
Do I need an account to order?
No. Guest checkout is available, so you can order without creating an account. An account is optional; with an account you can see your order history and follow the status of your orders.
Which countries do you deliver to?
We deliver to Germany, Poland, Austria, Bulgaria, France, Spain and Italy. We do not deliver to the Czech Republic or Slovakia.
How does delivery work?
Delivery is arranged through Packeta. Depending on your address, a pickup point, Z-Box locker or home delivery may be available. The checkout shows the services and cost for your selected address.
When is delivery free?
Free delivery on orders over €20. The threshold is the merchandise subtotal after discounts: it must be greater than €20.00. At exactly €20.00, delivery is not free.
How do I track my order?
If you ordered with an account, your order status appears in My Account. You can also email us with your order or tracking number.
What payment methods do you accept?
Available payment methods are being confirmed and will be shown at checkout. [PENDING gateway selection] Cash on delivery is not currently offered.
How do returns work?
You can withdraw from the contract within 14 calendar days of receiving the goods. Email us with your order number, then send the unused goods in their original packaging to the returns address. We refund within 14 days of receiving your withdrawal notice.
How do I make a complaint?
Email us with your order number, proof of purchase and a description of the defect. Complaints are processed within 30 days. If the complaint is justified, you can choose replacement, a discount, or withdrawal from the contract with a full refund.