FAQ

KamaShop is operated by eMarkest, s.r.o., Domažlická 1232/3, 130 00 Praha 3 – Žižkov, Czech Republic, company registration number (IČO) 24272973.

Email us at info@kamashop.io or use the contact. Because support works from your message alone, include your order number and a short description of what you need. We do not promise a fixed response time.

No. Guest checkout is available, so you can order without creating an account. An account is optional; with an account you can see your order history and follow the status of your orders.

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, France, Germany, Italy, Netherlands, Poland, Slovenia and Spain. We do not deliver to the Czech Republic or Slovakia. Therefore, check the delivery and payments for pickup and home options per country.

We arrange delivery through Packeta. Depending on your address, a pickup point, Z-Box locker or home delivery may be available. Therefore, the checkout shows the services and cost for your selected address. For details, see Delivery and Payments.

Free delivery on orders over €20. The threshold is the merchandise subtotal after discounts: it must be greater than €20.00. Still, at exactly €20.00, delivery is not free.

We offer cash on delivery as the payment method.

You can withdraw from the contract within 14 calendar days of receiving the goods. First, email us with your order number, then send the unused goods in their original packaging to the returns address. We refund within 14 days of receiving your withdrawal notice. Details are on the returns pages.

Email us with your order number, proof of purchase and a description of the defect. We process complaints within 14 days. If the complaint is justified, you can choose replacement, a discount, or withdrawal from the contract with a full refund. The complaints explains every step.